The Hospitality Industry provides goods and services including food and beverage and accommodation, to both locals and visitors. The Hospitality Industry is one of the largest employers in the world and provides many career opportunities for hospitality graduates.
Hospitality Qualifications
Certificate I in Hospitality (Operations)
Certificate I in Hospitality (Operations)
Certificate I provides students with the basic skills and knowledge required to work effectively in an entry-level position in the Hospitality Industry.
Certificate I in Hospitality (Operations), qualifies graduates for employment in positions such as housekeeping or bar useful, and other positions involving basic and routine tasks.
Units
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITHIND001A Develop and update hospitality industry knowledge
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB003A Serve food and beverage to customers
Certificate II in Hospitality (Operations)
Certificate II in Hospitality (Operations)
Certificate II provides students with the skills and knowledge required to be multi-skilled in a range of hospitality enterprises. Graduates will develop fundamental operational skills in this qualification, enabling them to work unsupervised in a hospitality situation.
Certificate II in Hospitality (Operations) qualifies graduates for employment in positions such as bar attendant in a hotel or club; waiter in a restaurant; food and beverage attendant in a café; gaming attendant in a club; housekeeping attendant in a hotel or motel; porter in a hotel.
Units
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITHIND001A Develop and update hospitality industry knowledge
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB003A Serve food and beverage to customers
SITXFIN001A Process financial transactions
SITHFAB002A Operate a bar
SITHFAB009A Provide responsible service of alcohol
Certificate III in Hospitality (Operations)
Certificate III in Hospitality (Operations)
Certificate III provides students with the skills and knowledge enabling them to perform a range of skilled operations, and apply discretion and judgement in a hospitality enterprise.
Certificate III in Hospitality (Operations) qualifies graduates for employment in many hospitality enterprises in positions such as a bar person in a hotel or club; waiter in a fine dining restaurant; waiter/barista in a café; gaming attendant in a club; concierge in a hotel; sommelier in a fine dining restaurant; front desk attendant in a hotel.
Units
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITHIND001A Develop and update hospitality industry knowledge
SITHXCOM004A Communicate on the telephone
SITXCOM003A Deal with conflict situations
SITXCCS002A Provide quality customer service
SITXHRM001A Coach others in job skills
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB003A Serve food and beverage to customers
SITXFIN001A Process financial transactions
SITHFAB002A Operate a bar
SITHFAB009A Provide responsible service of alcohol
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB004A Provide food and beverage service
SITXADM001A Perform Office Procedures
SITHFAB013A Provide specialist advice on food
SITHFAB014A Provide specialist advice on wine
Certificate IV in Hospitality (Supervision)
Certificate IV in Hospitality (Supervision)
Certificate IV provides students with a range of skills and knowledge, including sophisticated theoretical understandings, and the ability to apply knowledge in non-routine and complex situations.
Certificate IV qualifies graduates for a range of team leadership and management positions including Food and Beverage Supervisor in a restaurant, café or club; Gaming Supervisor in a Club; Front Office Supervisor in a hotel.
Units
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXINV001A Receive and store stock
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITXHRM005A Lead and manage people
SITHIND001A Develop and update hospitality industry knowledge
SITXHRM001A Coach others in job skills
SITXCOM003A Deal with conflict situations
SITXFIN003A Interpret financial information
SITHXCOM004A Communicate on the telephone
SITXOHS004A Implement and monitor workplace health, safety and security practices
SITXMGT001A Monitor work operations
SITXINV002A Control and order stock
SITXCCS002A Provide quality customer service
SITHFAB002A Operate a bar
SITHFAB011A Develop and update food and beverage knowledge
SITXFIN001A Process financial transactions
SITHFAB004A Provide food and beverage service
SITHFAB009A Provide responsible service of alcohol
SITHFAB003A Serve food and beverage to customers
SITHFAB005A Provide table service of alcoholic beverages
SITHCCC038A Plan catering for an event or function
SITHCCC016A Develop cost effective menus
SITHCCC040A Design menus to meet market needs
SITXADM001A Perform Office Procedures
SITHFAB013A Provide specialist advice on food
SITHFAB014A Provide specialist advice on wine
Diploma of Hospitality
Diploma of Hospitality
The Diploma of Hospitality provides students with a thorough theoretical understanding of the hospitality industry, and includes specialised technical and managerial skills. These skills will generally be applied to plan, implement and evaluate the work of individuals, teams and self.
The Diploma of Hospitality qualifies graduates for a range of managerial positions throughout the hospitality industry, including Restaurant Manager in a fine dining restaurant; Kitchen Manager/Chef; Gaming manager in a club; Manager of a café or small restaurant; Motel owner/manager.
Units
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXINV001A Receive and store stock
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITXHRM005A Lead and manage people
SITHIND001A Develop and update hospitality industry knowledge
SITXHRM001A Coach others in job skills
SITHFAB005A Provide table service of alcoholic beverages
SITXCOM003A Deal with conflict situations
SITXFIN003A Interpret financial information
SITHXCOM004A Communicate on the telephone
SITXOHS004A Implement and monitor workplace health, safety and security practices
SITXMGT001A Monitor work operations
SITXINV002A Control and order stock
SITXCCS002A Provide quality customer service
SITXHRM007A Manage workplace diversity
SITXMGT002A Develop and implement operational plans
SITXMGT006A Establish and conduct business relationships
SITXGLC001A Develop and update legal knowledge required for business compliance
SITXFIN005A Prepare and monitor budgets
SITXFIN004A Manage finances within a budget
SITXCCS003A Manage quality customer service
SITXHRM003A Roster staff
SITXOHS005A Establish and maintain an OHS system
SITHFAB002A Operate a bar
SITHFAB011A Develop and update food and beverage knowledge
SITXFIN001A Process financial transactions
SITHFAB004A Provide food and beverage service
SITHFAB009A Provide responsible service of alcohol
SITHFAB003A Serve food and beverage to customers
SITHFAB005A Provide table service of alcoholic beverages
SITHCCC038A Plan catering for an event or function
SITHCCC016A Develop cost effective menus
SITHCCC040A Design menus to meet market needs
SITXADM001A Perform Office Procedures
SITHFAB013A Provide specialist advice on food
SITHFAB014A Provide specialist advice on wine
SITXADM003A Write business documents
BSBCMN108A Develop keyboard skills
BSBCMN205A Use business technology
BSBCMN213A Produce simple word processed documents
Advanced Diploma of Hospitality
Advanced Diploma of Hospitality
The Advanced Diploma of Hospitality provides students with a thorough theoretical understanding of the hospitality industry, and includes specialised technical creative, managerial and conceptual skills. These skills will generally be applied to plan, implement and evaluate the work of individuals, teams and self, and strategically evaluate and position the enterprise or business unit to maximise efficiencies, effectiveness and profitability.
The Advanced Diploma of Hospitality qualifies graduates for a range of senior managerial and ownership positions throughout the hospitality industry, including Food and Beverage Manager in a hotel, Executive Chef, secretary Manager in a club, owner of a café or small restaurant, motel owner/manager.
Units
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXINV001A Receive and store stock
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITHACS001A Provide accommodation reception services
SITHIND001A Develop and update hospitality industry knowledge
SITHFAB001A Clean and tidy bar areas
SITHFAB002A Operate a bar
SITHFAB003A Serve food and beverage to customers
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHFAB010A Prepare and serve non-alcoholic beverages
SITHFAB012A Prepare and serve espresso coffee
SITHFAB015A Prepare and serve cocktails
SITXFIN001A Process financial transactions
SITHACS003A Provide porter services
SITHXCOM004A Communicate on the telephone
SITHFAB004A Provide food and beverage service
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB008 Provide room service
SITXCCS002A Provide quality customer service
SITXFIN003A Interpret financial information
SITXHRM001A Coach others in job skills
SITHIND003A Provide and coordinate hospitality service
SITHACS002A Conduct night audit
SITXCOM003A Deal with conflict situations
SITXFIN004A Manage finances within a budget
SITXHRM002A Recruit, select and induct staff
SITXHRM003A Roster staff
SITXHRM005A Lead and manage people
SITXHRM006A Monitor staff performance
SITXINV002A Control and order stock
SITXMGT001A Monitor work operations
SITXMGT004A Develop and implement a business plan
SITXMGT006A Establish and conduct business relationships
SITXOHS004A Implement and monitor workplace health, safety and security practices
SITXADM001A Perform Office Procedures
SITXCCS003A Manage quality customer service
SITXFIN005A Prepare and monitor budgets
SITXFIN007A Manage physical assets
SITXFIN008A Manage financial operations
SITXGLC001A Develop and update legal knowledge required for business compliance
SITXHRM007A Manage workplace diversity
SITXMGT002A Develop and implement operational plans
SITXMPR005A Develop and manage marketing strategies
SITXOHS005A Establish and maintain an OHS system