Certificate III in Hospitality (Domestic)

Course ID

SIT30616

Campus

Rapid Creek

Level

Certificate

Method

On Campus, Online, Workplace

The Certificate III in Hospitality qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi skilling and for specialisation in accommodation services, food and beverage and gaming.

Duration: 12 – 24 months. Training and assessment is delivered on campus and at your workplace. Training and assessment material is online and available 24/7. Read more in the Course Guide which can be downloaded below.

Fees: Contact ICAE to see if you are eligible for state/federal funding which provides the course at no cost to you. If you are not eligible for government funding, courses are also offered on a fee-for-service basis.

Interested? View the course guide, apply, or request more information on the Contact Us page.

Apply Download Course Guide

This Certificate III in Hospitality qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

Food and Beverage Attendant Stream

Food and Beverage (F&B) attendants are often the first point of contact a customer has with an establishment, so it is a very important role for any hospitality business that serves food and beverage. F&B attendants greet guests on arrival, present menus, make recommendations and advise of specials, answer any questions customers might have, and take, place and deliver orders. F&B attendants need to be able to quickly, professionally and effectively deal with any problems customers may have and do their best to ensure that all patrons become repeat customers.

The Food and Beverage Attendant Stream includes all the Core Units in Certificate III in Hospitality, plus electives that have been chosen by ICAE to reflect the role of a Food and Beverage Attendant in a restaurant, cafe, bistro, and other hospitality venues where table service of food and beverage occurs. (See Courses List)
On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge required of F&B Attendants in quality hospitality venues throughout Australia and overseas.

Bar Attendant Stream

Bar Attendants work behind a bar serving a wide variety of alcoholic and non-alcoholic drinks. Bar Attendants often work in very busy venues, so an ability to work accurately and fast under pressure is crucial. Excellent product knowledge and friendly disposition is required, as is knowledge of the relevant legislation surrounding responsible service of alcohol.

The Bar Attendant Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Bar Attendant in a hotel, pub, club, cocktail bar, and other hospitality venues where bar service of beverages occurs. (See Course List)
On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of Bar Attendants in quality hospitality venues throughout Australia and overseas.

Accommodation Reception Stream

Receptionists are often the first point of contact that guests have with an accommodation business, so the Receptionist plays a crucial role in forming a good impression. Receptionists are responsible for checking in and out guests, making reservations, and processing financial transactions. They very often provide information to guests, so having good local knowledge and the ability to communicate that to guests is vital.

The Accommodation Reception Stream includes all the Core Units in Certificate in III Hospitality, plus electives selected by ICAE to reflect the role of a Receptionist in a hotel, motel, wayside inn, and other hospitality venues where accommodation is offered. (See Course List)
On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of receptionists in quality hospitality venues throughout Australia and overseas.

Housekeeping Stream

Clean and tidy rooms and public areas are maybe the most important requirement of any accommodation provider, and in achieving this, Housekeepers play the most critical role. Housekeepers clean rooms under strict time pressures and bring rooms up to the standards demanded by the business and the guests.

The Housekeeping Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Housekeeper in a hotel, motel, wayside inn, and other hospitality venues where accommodation is offered. (See Course List)
On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of housekeepers in quality hospitality venues throughout Australia and overseas.

Barista Stream

All over the world people are demanding higher quality and wider ranges of Barista-standard coffees. Many cafes now rely almost exclusively on their baristas to provide high-quality and high-volume espresso coffee, to bring in customers and keep them coming back. The role of the Barista is vital in any food and beverage situation where customers expect quality coffee.

The Barista Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Barista in a hotel, pub, club, restaurant, cafe, and other hospitality venues where fine espresso coffee service occurs. (See Course List)

On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of Baristas in quality hospitality venues throughout Australia and overseas.

How you study

Students undertaking the Certificate III in Hospitality course receive tuition at ICAE’s Rapid Creek campus, and participate in practical assessments at their workplace. This ensures that apprentices actually demonstrate their workplace competence in a real working environment – the ultimate confirmation of work readiness. Workplace Supervisors can ensure that their trainees are ready to demonstrate their skills, and students can prepare and perform in their own workplace in an environment they are familiar with.

Course structure

ICAE offers a range of streams that contain electives reflecting a student’s current job role, and/or a role to which the student aspires. All students enrolled in the Certificate III in Hospitality qualification must undertake all the Core Units plus the elective units in one of the ICAE Industry Streams (see Unit List).

Career opportunities

Espresso coffee machine operator
Food and beverage attendant
Front desk receptionist
Front office assistant
Function attendant
Function host
Gaming attendant
Guest service agent
Housekeeper
Restaurant host
Senior bar attendant
Waiter

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