Certificate III in Hospitality (Domestic)

Bar Attendants work behind a bar serving a wide variety of alcoholic and non-alcoholic drinks. Bar Attendants often work in very busy venues, so an ability to work accurately and fast under pressure is crucial. Excellent product knowledge and friendly disposition is required, as is knowledge of the relevant legislation surrounding responsible service of alcohol.

The Bar Attendant Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Bar Attendant in a hotel, pub, club, cocktail bar, and other hospitality venues where bar service of beverages occurs. (See Course List)​​
On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of Bar Attendants in quality hospitality venues throughout Australia and overseas.

Receptionists are often the first point of contact that guests have with an accommodation business, so the Receptionist plays a crucial role in forming a good impression. Receptionists are responsible for checking in and out guests, making reservations, and processing financial transactions. They very often provide information to guests, so having good local knowledge and the ability to communicate that to guests is vital.

The Accommodation Reception Stream includes all the Core Units in Certificate in III Hospitality, plus electives selected by ICAE to reflect the role of a Receptionist in a hotel, motel, wayside inn, and other hospitality venues where accommodation is offered. (See Course List)​​
On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of receptionists in quality hospitality venues throughout Australia and overseas.

Clean and tidy rooms and public areas are maybe the most important requirement of any accommodation provider, and in achieving this, Housekeepers play the most critical role.  Housekeepers clean rooms under strict time pressures and bring rooms up to the standards demanded by the business and the guests.

The Housekeeping Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Housekeeper in a hotel, motel, wayside inn, and other hospitality venues where accommodation is offered. (See Course List)​​
On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of housekeepers in quality hospitality venues throughout Australia and overseas.

All over the world people are demanding higher quality and wider ranges of Barista-standard coffees. Many cafes now rely almost exclusively on their baristas to provide high-quality and high-volume espresso coffee, to bring in customers and keep them coming back. The role of the Barista is vital in any food and beverage situation where customers expect quality coffee.
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The Barista Stream includes all the Core Units in Certificate III in Hospitality, plus electives selected by ICAE to reflect the role of a Barista in a hotel, pub, club, restaurant, cafe, and other hospitality venues where fine espresso coffee service occurs. (See Course List)​​
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On completion of this qualification, graduates will have attained and demonstrated the skills and knowledge that is required of Baristas in quality hospitality venues throughout Australia and overseas.

ICAE offers a range of streams that contain electives reflecting a student’s current job role, and/or a role to which the student aspires. All students enrolled in the Certificate III in Hospitality qualification must undertake all the Core Units plus the elective units in one of the ICAE Industry Streams (see Unit List)​.

​Espresso coffee machine operator
Food and beverage attendant
Front desk receptionist
Front office assistant
​Function attendant
Function host
Gaming attendant
Guest service agent
Housekeeper
Restaurant host
Senior bar attendant
Waiter